Welcome to the FAQ section of Auqhuwan, where you’ll find clear answers to the most frequently searched questions on Google Saudi Arabia about natural care products, shipping, payment, and returns.
Is Ventora shampoo safe for pregnant or breastfeeding women?
Yes, Ventora shampoo is formulated with natural ingredients and is free from harmful substances such as Retinoids and Phthalates. However, we recommend consulting your doctor if you have specific health conditions.
Are your products Halal and approved in Saudi Arabia?
Absolutely. All Auqhuwan products are made with Halal-certified natural ingredients and are registered and monitored by the Saudi Food & Drug Authority (SFDA) to ensure safety and quality.
Do you offer free shipping within Saudi Arabia?
Yes, we offer free shipping across Saudi Arabia for all orders above SAR 199, with delivery typically within 2 to 4 business days, depending on your city.
What payment methods are available? Do you offer Cash on Delivery?
You can pay using Mada, Visa, MasterCard, Apple Pay, and we also provide Cash on Delivery (COD) with a flat fee of SAR 15.
What is your 7-day return/exchange policy?
We offer a flexible exchange policy: You may request a product exchange within 7 days of delivery, provided the item is unused and in its original packaging. Return shipping fees apply unless there is a manufacturing defect.
Are Auqhuwan products safe for children (3+ years)?
Yes, our products are gentle and safe for children aged 3 and above. They contain no harsh artificial fragrances. We always recommend patch testing before full use.
Where are your products made, and what are the sources of your ingredients?
We use carefully selected natural ingredients from Europe and the Arab region, including Shea Butter and Argan Oil. Our products are manufactured in ISO 22716 certified facilities to ensure top-level quality.
How do I choose the best product for my skin or hair type?
Visit our “Usage & Benefits Guide” page, where you’ll find easy comparison charts. You can also reach out to our 24/7 WhatsApp support for personalized recommendations.
Do you offer gift sets or samples?
Yes, we regularly feature elegant Gift Sets, and we include a free sample with every order above SAR 299.
How do I use Auqhuwan's fabric mist?
Spray the mist twice from a 30 cm distance onto clean fabric and allow it to dry naturally. It is safe for delicate fabrics and leaves no stains.
Can I return a product after opening it?
To maintain product hygiene and safety, we do not accept returns for opened items unless there is a verified manufacturing defect. Claims must be made within 24 hours of delivery with photo documentation.
Contact Us
Still have questions? Reach out to us anytime on WhatsApp at +966 544 778 345 or email us at [email protected].
Auqhuwan Taibah – Where natural comfort meets Saudi family elegance.
